FAQs

How much of my donation will go to projects overseas?

CARE Australia spent 85 per cent of total expenditure on overseas programs in 2017/18. The remaining funding is spent on administration and fundraising, which is vital to support and expand our work.
Like all organisations, our work relies on administration spending. Our expert staff, strong accountability measures and world-class computer infrastructure all contribute to a better organisation and better aid outcomes. That’s why when a small fraction of your donation goes to administration, it is not taking away from the life-changing work that we do – it is supporting it.

What should I do if I haven’t received my gift card?

If your CAREgifts cards do not arrive within seven days of placing your order please contact CARE by emailing info@caregifts.org.au or calling 1800 020 046.

How much does CARE spend on marketing and overheads?

CARE Australia spent 85 percent of total expenditure on overseas programs in 2017/18.

Like all organisations, our work relies on administration spending. Our expert staff, strong accountability measures and world-class computer infrastructure all contribute to a better organisation and better aid outcomes. That’s why when a small fraction of your donation goes to administration, it is not taking away from the life-changing work that we do – it is supporting it.

http://www.care.org.au/

How is my gift delivered to communities CARE works with?

Every CAREgift is an example of an item we use in our poverty-fighting work. Your tax-deductible gifts will go where they are most needed to help families grow healthy food, send their children to school or access lifesaving healthcare and clean water.

Can I ask for a gift to be delivered to a particular place?

Unfortunately, this is not possible. Each gift is an example of an item we use to fight poverty and goes to where it’s needed most. Working this way means that the gifts go to the communities where they will make the greatest difference. And don’t worry – we don’t wrap up and send animals or other gifts overseas! We source local items in the countries where we work.

Why are CARE's prices higher or lower than others I have seen?

CARE prides itself on being one of the most efficient organisations of its type in the world. Price variations occur most often because the cost of supplying an item to one destination is higher or lower than supplying the same item to a different location. CARE sources items in local communities where possible, so local prices and transport costs vary.

What is included in the gift price?

Gift prices include the cost of the gift itself, plus all transport, administration and support costs. Gifts often include training and ongoing support. For example, an animal gift may include veterinary support, or a farming gift may include training in land care and optimum farming techniques.

When will I receive my gift cards?

We endeavour to ensure you receive your gift cards within one week, we will process all orders in a timely manner and lodge them with Australia post as soon as possible. We cannot guarantee timely delivery of gift cards for orders made between 13th December and 6th January. However, electronic cards are immediate and are available throughout the year.

Can the gift cards go directly to the person I am buying for?

We prefer to send the card directly to you, so you can write your own personal message and so the recipient knows who the CAREgifts are from. If you opt for the e-card, this can be sent directly to the person you are purchasing the gift for, or to yourself, whichever you prefer.

Do I get a receipt?

Yes. You will receive a tax deductible receipt for all gifts of more than two dollars. Your receipt will be emailed to you after you place your order online. If you have also ordered e-cards, you will receive these in a separate email shortly after. Your order number is also your receipt number.

Can I simply make a donation?

Yes! There is the option to give “the most valuable gift of all” where the donation will go to where the need is greatest. This is simply a donation to CARE Australia. You will receive a tax deductible receipt and a gift card to pass onto someone special. Simply put in the donation amount you wish to make in the box at the footer of the website, and you can choose an e-card or physical card to be sent to you.

Can I send my gift cards electronically?

Yes. This not only allows you to create a personalised e-card to send to your family, friends and loved ones; it also saves money and paper so that your gift goes further to help the people who need it most.

Can I get extra copies of the CAREgifts catalogue?

Yes. If you contact CARE Australia we will send you a copy. You can email info@caregifts.org.au or call us on 1800 020 046. 

When will my e-card arrive?

You can specify the date that you wish us to send your e-card, if you choose to schedule in the future we will send e-cards at 10am AEST